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Parallel Session [clear filter]
Tuesday, June 20

10:30am PDT

2c: Extending the live chat reference service at the University of Turin - a case study

This paper aims at describing the feasibility study and verification of the minimum requirements which are needed to extend to the Library of Psychology the online reference support that the University of Turin Digital Library Department managed by Franco Bungaro offers its users. The methodology adopted for this task derives from that developed in a previous project which aimed at improving the communication with library users. This goal was accomplished by means of the automatic analysis of the exchanges between the Library Service users and the librarians who provided live chat support from 2014 to 2016. The approach that has been adopted to carry out our reference-related projects derives from a particular Academic research field called “digital humanities”, which represents the intersection between information technologies and humanity studies. Therefore, in order to produce feasible data which could be used to carry out quantitative and qualitative analysis, an automatic processing algorithm was developed. Both the methodology adopted and the results obtained substantiate the need to extend our online reference service to specific libraries to improve the quality of our work.


Maria Vittoria Muzzupapa

Reference Librarian, Head Service Integration Projects, University of Turin
Maria Vittoria Muzzupapa took a degree in Teatro e Arti della scena in 2008. In 2012 she passed subject-specific exams in Bibliography and Biblioteconomy at the University of Turin. Since 2009 she has worked as a reference librarian at the University of Turin. Since 2014 she has worked... Read More →

Marco Stefano Tomatis

Professor of English Language, General Linguistics and Computational Linguistics, University of Turin
Marco Stefano Tomatis took a degree in Foreign Language and Literatures in 1997 and in 2005 a Ph.D. in Linguistics, applied Linguistics and Linguistic Engineering at the University of Turin. Since 2005 he has been involved in different research projects tied to Corpus Linguistics... Read More →

Tuesday June 20, 2017 10:30am - 11:00am PDT
D1.03 - 1st floor Free University of Bolzano-Bozen

11:00am PDT

2c: Research Data Management - approaches to capacity building by acting locally while thinking nationally

The role of university libraries in research data stewardship has been in rapid growth and evolution. Key principles for good research data management standards are emerging and stabilizing internationally providing an opportunity for institutions to encourage and facilitate sound research data management practices among its students and researchers.

Libraries are leading the way. There is growing demand for data stewardship support on many of our campuses, but are university libraries ready to provide the help needed? Libraries must consider how we strengthen our collective ability to anticipate and respond to these needs.

This paper will look at initiatives to build capacity around research data management services at a local level (the University of Ottawa Library) and at a national level (by the Canadian Association of Research Libraries’ (CARL) Portage Network). 

In both cases, each organization is seeking to build additional capacity and engagement within their respective communities.  At the University of Ottawa, the library has taken steps to increase its capacity to support data stewardship and to engage with researchers on campus. At the national level, the Canadian Association of Research Libraries (CARL) has created the CARL Portage Network which supports university and research libraries collectively in Canada. Drawing expertise from Canadian university libraries, Portage has created community-based expert groups, each with a focus on areas which include research data infrastructure development, data management planning, and training for data management competencies.

The University of Ottawa Library is developing local research data management services while drawing support from national initiatives such as the Portage Network. An exploration of these complementary approaches will illustrate how Canadian universities can walk the fine line between “acting locally” while “thinking nationally”.


Talia Chung

Head, Geographic, Statistical and Government Information Centre (GSG) and Social Sciences Library, University of Ottawa
Talia Chung, Head, Geographic, Statistical and Government Information Centre (GSG) and Social Sciences Library, University of Ottawa Talia Chung has played a lead role in the library's research support efforts—primarily in the area of research data stewardship and was a member... Read More →

Tuesday June 20, 2017 11:00am - 11:30am PDT
D1.03 - 1st floor Free University of Bolzano-Bozen

11:30am PDT

2c: New Skills for the Academic Library Workforce – A Canadian Experience

In 2010, CARL issued a publication Core Competencies for 21st Century CARL Librarians with the aim of providing an overview of the skills and attributes being sought by to help support the goals and strategic initiatives of Canadian research libraries in the 21st Century. This competencies profile also provided a guide that could help librarians working in CARL libraries manage their careers, set meaningful professional development goals and align those goals with the missions of their respective organizations and can acts as a means to identify strengths and gaps in personal competencies.

The findings in this report spurred the development of various professional development opportunities CARL created to support its workforce.

This paper will provide an overview of the activities CARL has undertaken over the last 7 years to provide professional development opportunities such as the Librarians’ Research Institute, management and preservation of government documents, managing institutional repositories, the Canadian Library Assessment Workshop, and data management through the Portage initiative to name a few. 

In addition to the processes, it will explore what worked and what did not and provide a forum for participants to discuss how these initiatives could be applied within their own context, whether at a departmental level or as a national or regional initiative. It will also discuss some local and national projects that were launched from the experience gained through these various initiatives.


Vivian Lewis

University Librarian, McMaster University

Tuesday June 20, 2017 11:30am - 12:00pm PDT
D1.03 - 1st floor Free University of Bolzano-Bozen
Thursday, June 22

1:00pm PDT

5b: Critical teaching/learning activities for optimizing students’ learning in a learner-centered environment

Within the last few years we have witnessed a significant paradigm shift in teaching in the academia from teacher focused instruction to learner-centered or student-centered learning. This shift came as a result of many faculty and administrators worrying on how to get their students to learn more and better (Tagg, 2008). In fact, creating a learner-centered environment is the most important thing an educator can do to optimize students’ learning (Doyle, 2008, p.xv). A learner environment is different from traditional environment where students take notes and pass tests. It is an environment that allows students to take responsibility over their educational experience and encourages them to make important choices about what and how they will learn (Doyle, 2008). In other words, a learner-centered teaching simply means subjecting every teaching activity (method, assignments, or assessment) to the test of a single question: “Given the context of my students, course, and classroom, will this teaching action optimize my students’ opportunity to learn?” Learner-centered learning is therefore about students as ‘active participants’ in the classroom, as partners who contribute to reaching the required outcomes of a course or programme.” In order to optimize students’ learning there is a need for a variety of learning/teaching activities that employ different strategies for attaining the learning outcomes. In so doing, you will be more likely to appeal to the different learning styles that are present in the student population. You will also create opportunities for students to be exposed to diverse perspectives and to “stretch” themselves by trying new approaches. As Doyle (2008, p. xv) notes, “teachers can make learning fun, interesting, exciting, and challenging, or they can make it awful, boring, painful, and useless.” It is my rationalization that adopting a learner-centered approach will make learning more fun and exciting. In this paper, I will explore the various activities deemed critical to the success of learner-centered teaching.


Dominic Silvio

Reference and Instruction Librarian, Dalhousie University
Dominic Silvio is a Reference and Instruction Librarian and the subject specialist for political science, international development studies, black Canadian studies, sociology & social anthropology, gender and women’s studies, and social work.

Thursday June 22, 2017 1:00pm - 1:30pm PDT
C2.06 - 2nd floor Free University of Bolzano-Bozen

1:30pm PDT

5b: Advantages And Challenges Of Using Augmented Reality For Library Orientations In An Academic/Research Library Setting

This study aims to make an inquiry regarding the advantages and challenges of integrating augmented reality (AR) into the library orientation programs of academic/research libraries. With the vast number of emerging technologies that are currently being introduced to the library world, it is essential for academic librarians to fully utilize these technologies to their advantage. However, it is also of equal importance for them to first make careful analysis and research before deciding whether to adopt a certain technology or not. AR offers a strategic medium through which librarians can attach digital information to real-world objects and simply let patrons interact with them. It is a channel that librarians can utilize in order to disseminate information and guide patrons in their studies or researches. And while it is expected for AR to grow tremendously in the next few years, it becomes more inevitable for academic librarians to acquire related IT skills in order to further improve the services they offer in their respective colleges and universities.

The study shall employ the pragmatic approach to research, conducting an extensive review of available literature on AR as used in academic libraries, designing a prototype to illustrate how AR can be integrated to an existing library orientation program, and performing surveys and interviews on patrons and librarians who used it. This study can serve as a guide in order for academic librarians to assess whether implementing AR in their respective libraries will be beneficial to them or not.


Sharon Maria S. Esposo-Betan

Head Librarian, University of the Philippines (UP) College of Engineering Libraries
SHARON MARIA S. ESPOSO-BETAN is the Head Librarian of the University of the Philippines (UP) College of Engineering Libraries. She obtained her Master’s degree in Library and Information Science at the UP School of Library and Information Studies where she currently teaches graduate... Read More →

Jonathan Faustino Santos

Head of the Information Systems and Network Services Section, University of the Philippines (UP) – College of Engineering Libraries
JONATHAN F. SANTOS currently works as the head of the Information Systems and Network Services Section of the University of the Philippines (UP) – College of Engineering Libraries. He finished his Bachelor of Library and Information Science in UP School of Library and Information... Read More →

Thursday June 22, 2017 1:30pm - 2:00pm PDT
C2.06 - 2nd floor Free University of Bolzano-Bozen

2:00pm PDT

5b: Our Campus Library is a Workshop, Studio, Laboratory…? Promoting innovative thinking and creative energy beyond the IT-Department

Innovation management has been becoming a megatrend in libraries. Working culture is changing step by step as library management has to search for new ways to deal with an ever changing technological, cultural, and institutional context. On the other hand, academic libraries are commonly still labelled as static institutions by stakeholders like faculty and university administration. The organizational culture of both the library itself and its institutional background does not keep pace with the rapidly changing way of doing things.

The paper looks on this transitions from a leadership point of view. How can academic libraries communicate their new skills and innovative methods within and beyond their institutions? If academic libraries can become active promoters of e.g. Design Thinking on campus, they are able to strengthen their role as future proof units of the university as a whole.

Therefore it is necessary to break the boundaries of an IT-centred view on innovation in academic libraries. Digitalisation of services, systems, and resources has been and will be the main driving factor for further development. Hence everyone within the institution has to face the need for new ways of doing things wether he or she belongs to the IT-staff or not. Thinking out of the box will be one of the main skills for all librarians. The paper argues that spreading innovative thinking is one major tool to make both staff and institution future proof. Against the backdrop of discussions and experiences within seminars and workshops about innovation management in academic libraries, both in  institutional as well as educational contexts, the strategies and methods of promoting innovative thinking in academic libraries are highlighted in this paper. But also ways of sharing and communicating the respective skills within the broader context of the university are discussed.


Olaf Eigenbrodt

Senior Head of User Services, Advisor for Planning and Construction, and Representative Supervisor for Academic Libraries, State and University Library Hamburg
Olaf Eigenbrodt is Senior Head of User Services, Advisor for Planning and Construction, and Representative Supervisor for Academic Libraries at State and University Library Hamburg. As visiting lecturer at Berlin School of Library and Information Science and Bavarian Library Academy... Read More →

Thursday June 22, 2017 2:00pm - 2:30pm PDT
C2.06 - 2nd floor Free University of Bolzano-Bozen